Most products may be returned within 30 days of delivery. To be eligible for a return, the item must be unused, in the same condition in which it was received, and returned in its original packaging with proof of purchase.

Some products have manufacturer-specific return conditions. Any return terms shown on the individual product page take precedence over this general policy.

Rollz Products

Rollz products have a manufacturer-specific return policy. Return requests must be submitted within 14 days of delivery, and approved returns are subject to a 15% restocking fee.

Rollz products must be unused, undamaged, and returned in their original packaging with all included accessories, manuals, and components.

Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect.

How to Request a Return

To request a return, please email contact@reflexmobility.com with:

• Your order number
• The product you wish to return
• The reason for the return
• Photos of the product and packaging, when requested

If your return is approved, we will provide instructions on where and how to send the item.

Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

Contact us immediately if your item arrives damaged, defective, incomplete, or different from the product you ordered. Please include your order number and clear photos of the product and packaging.

We will review the issue and work with you to arrange an appropriate resolution.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Custom-configured or special-order mobility products
• Clearance or final-sale items
• Products that have been used, damaged, altered, or assembled beyond what is reasonably necessary to inspect them
• Products returned without their original packaging, accessories, manuals, or components

Please contact us before ordering if you are unsure whether a product is eligible for return.

Exchanges

The fastest way to exchange a product is to request a return for the original item and place a new order after the return has been approved.

Return Shipping

Unless the item is damaged, defective, or incorrect, customers are responsible for all return shipping costs.

Original shipping charges, expedited shipping fees, installation fees, and white-glove service fees are non-refundable unless otherwise required by law or confirmed by Reflex Mobility in writing.

We strongly recommend using a trackable and insured shipping service for all returns. Reflex Mobility is not responsible for returned items that are lost or damaged during transit.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, less any applicable restocking fees, return shipping charges, or non-refundable service fees.

Please allow 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or credit card provider.

Questions

For questions about returns or product eligibility, please contact us at contact@reflexmobility.com before placing your order.