Reflex Mobility ships exclusively within the United States through a carefully selected network of trusted manufacturers, distributors, and fulfillment partners specializing in mobility, rehabilitation, and home wellness products.

Because products may ship from different warehouses, shipping costs, processing times, delivery methods, and estimated arrival dates can vary by product.

📌 Shipping information shown on an individual product page or at checkout takes precedence over this general policy.

🇺🇸 U.S. Shipping Only

✔ All orders are shipped to addresses within the United States

✔ International shipping is not currently available

✔ Most products ship from U.S.-based warehouses

✔ Reliable tracking is provided when available

⏱ Order Processing

Most orders are processed within 1–5 business days, excluding weekends and holidays.

Processing times may vary depending on the product, brand, stock availability, and fulfillment partner. Certain mobility products, accessories, special-order items, or white-glove deliveries may require additional preparation.

Once your order ships, you will receive a confirmation email with tracking information when available.

💳 Shipping Costs

✔ Free standard shipping is available on U.S. orders of $200 or more

For orders under $200, shipping costs are calculated at checkout based on the products ordered and delivery destination.

Some products may have different shipping terms, including:

• Product-specific shipping charges
• Free shipping regardless of order value
• Oversized-item delivery fees
• White-glove delivery or installation charges
• Manufacturer-specific shipping promotions

Any product-specific shipping charges or services will be shown on the applicable product page or at checkout.

🚛 Estimated Delivery Times

Delivery times vary based on the product, warehouse location, destination, carrier, and fulfillment partner.

Estimated delivery windows may be shown on individual product pages. All timeframes are estimates and cannot be guaranteed.

Orders containing products from different brands or fulfillment partners may ship separately and arrive on different days.

📦 Split Shipments

If your order contains multiple items:

• Products may ship from different warehouses
• Items may arrive on different days
• You may receive more than one tracking number
• Shipping notifications may be sent separately

You do not need to wait for every item to ship before tracking products already on their way.

🏠 White-Glove Delivery & Installation

Certain mobility products may require or include white-glove delivery, professional installation, assembly, or an in-home demonstration.

These services may involve separate charges and longer scheduling times. Full details will be shown on the applicable product page before purchase.

🗺 Shipping Coverage

• We currently ship within the United States only
• International shipping is not available at this time

🏠 Delivery Address

Please review your shipping address carefully before placing your order.

Customers are responsible for providing a complete and accurate address, including any apartment, suite, unit, gate code, or delivery-access information.

Contact us immediately if you notice an error. Address changes cannot be guaranteed after an order has entered processing.

Reflex Mobility is not responsible for delays, failed deliveries, returned shipments, or additional charges caused by incorrect or incomplete address information.

🔧 Damaged, Missing, Defective, or Incorrect Orders

Please inspect your order and packaging promptly after delivery.

If your product arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at contact@reflexmobility.com and include:

• Your order number
• A brief description of the issue
• Clear photographs of the product
• Clear photographs of the packaging and shipping label

Some manufacturers require shipping damage to be reported within a limited timeframe, so we recommend contacting us within 5 business days of delivery whenever possible.

We will work with the manufacturer, fulfillment partner, or carrier to help resolve the issue as quickly as possible.

⚠ Carrier Delays & Exceptions

Delivery dates are estimates and may be affected by circumstances outside our reasonable control, including:

• Carrier disruptions
• Severe weather
• Peak holiday periods
• Inventory delays
• Delivery appointment availability
• Other unexpected events

Once an order has been transferred to the carrier, delivery timing is subject to the carrier’s operations.

💬 Questions Before Ordering?

For questions about shipping costs, delivery times, product availability, compatibility, or special delivery requirements, please contact us before placing your order.

Email: contact@reflexmobility.com

We are happy to help so you can order with confidence.

📌 Shipping details are provided in good faith and may vary depending on the product, fulfillment partner, warehouse location, and delivery destination. Product-specific shipping information takes precedence over this general policy.