Refund policy

At Reflex Mobility, we want you to feel confident in your purchase. If you have questions about product compatibility, sizing, or selecting the right mobility solution, we're happy to help before you place your order.

Returns

We accept returns on eligible products within 30 days of delivery, provided the item:

• Is unused and in like-new condition
• Includes all original packaging, accessories, and documentation
• Shows no signs of installation, wear, or damage

Please contact contact@reflexmobility.com before returning any item. Returns must be authorized before being sent back.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or you receive the wrong item, please contact us as soon as possible and, whenever possible, within 7 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the product and packaging

We'll work with the manufacturer, fulfillment partner, or carrier to arrange a replacement, exchange, or refund as quickly as possible.

Non-Returnable Items

Certain products cannot be returned, including:

• Products that have been used, installed, or modified
• Items not returned in their original packaging
• Personal care or hygiene products once opened
• Clearance or final sale items
• Any products identified as non-returnable on the product page

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

Approved refunds will be issued to your original payment method. Depending on your financial institution, it may take several business days for the refund to appear on your statement.