Refund policy
Shop With Confidence
At Reflex Mobility, we want you to feel confident choosing equipment that supports your mobility, independence, and daily life. If you have questions about fit, sizing, compatibility, or selecting the right product, we’re happy to help before you order.
Returns
Eligible products may be returned within 14 days of delivery.
To qualify for a return, the item must be in like-new condition and include all original packaging, accessories, and documentation.
For eligible mobility devices that require a fit or comfort assessment, brief indoor testing on a clean, dry surface is permitted, unless otherwise stated on the product page. Items showing outdoor use, wear, damage, modification, or improper installation are not eligible for return.
Please contact contact@reflexmobility.com before returning any item. Returns must be authorized before being sent back.
Damaged, Defective, Incomplete, or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
We will work with the manufacturer, fulfillment partner, or carrier to arrange a replacement, exchange, or refund as quickly as possible.
Non-Returnable Items
For hygiene and safety reasons, personal-care and hygiene products cannot be returned once opened or used.
Other non-returnable items include:
- Products that have been used outdoors, installed, or modified
- Items not returned in their original packaging
- Clearance, custom, or final-sale items
- Any products explicitly identified as non-returnable on the product page
Product-Specific Policies
Some brands or products may have different return requirements, such as restocking fees, authorization requirements, or specific testing rules. When that applies, the product-specific terms shown on the product page take precedence over this general policy.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to your original payment method. Depending on your financial institution, it may take several business days for the refund to appear on your statement.