Shipping Policy

At Reflex Mobility, we proudly ship exclusively within the United States through a network of trusted U.S.-based manufacturers, distributors, and fulfillment partners specializing in mobility, rehabilitation, and home wellness products.

Because products may ship from different warehouses, processing times, shipping methods, delivery services, and estimated arrival dates may vary by product.

Order Processing

Most orders are processed within 1–5 business days (excluding weekends and holidays).

Processing times vary depending on the product, manufacturer, stock availability, and fulfillment partner. Once your order ships, you'll receive a confirmation email with tracking information when available.

Shipping Costs

We offer free standard shipping on U.S. orders of $200 or more.

For orders under $200, shipping costs are calculated at checkout based on your order and delivery destination.

Some products may have different shipping terms, including free shipping promotions, oversized-item delivery fees, or white-glove delivery services. Product-specific shipping information shown on the product page or at checkout takes precedence over this general policy.

Delivery Times

Estimated delivery windows vary by product, destination, warehouse location, and fulfillment partner. Delivery dates are estimates and cannot be guaranteed.

Orders containing multiple items or products from different brands may ship separately and arrive on different days.

Shipping Coverage

We currently ship within the United States only. International shipping is not available at this time.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address. Reflex Mobility is not responsible for delays, returned shipments, or additional charges resulting from incorrect or incomplete address information.

Damaged, Missing, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible at contact@reflexmobility.com with your order number and photos of the product and packaging. We'll work with the manufacturer, fulfillment partner, or carrier to help resolve the issue as quickly as possible.