NOVA Designer Walking Cane | Offset Handle Stability with Soft Grip (Blue Porcelain)

At Reflex Mobility, we prioritize fast, reliable shipping. We work primarily with U.S.-based warehouses and fulfillment partners to provide efficient delivery and dependable service.

While most of our products ship from within the United States, select items may be fulfilled through our international partners.

Most orders are processed within 1–3 business days, although processing times may vary depending on the product and fulfillment location.

Delivery times vary by product and shipping location. Most U.S.-fulfilled items arrive within 2–5 business days after shipment, while internationally fulfilled items may require additional time.

Enjoy free standard U.S. shipping on orders of $200 or more. For orders under $200, shipping costs are calculated at checkout based on your delivery location.

You'll receive a shipping confirmation email with tracking information as soon as your order has been dispatched. Orders containing multiple items may arrive in separate packages.

If an item requires additional processing time or experiences a shipping delay, we'll contact you with an update when necessary.

If you have questions about product availability or shipping before placing your order, we're always happy to help.

Returns & Refunds

We want you to feel confident in your purchase. If you’re unsure about fit, sizing, compatibility, or whether a product is right for you, please contact us before ordering.

Returns on Eligible Items

Eligible products may be returned within 14 days of delivery if they are in like-new condition and include all original packaging, accessories, and documentation.

Some mobility products may be briefly tested indoors on a clean, dry surface unless otherwise stated on the product page.

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery and include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

Once reviewed, we’ll arrange an appropriate replacement, exchange, or refund as quickly as possible.

Non-Returnable Hygiene & Personal-Use Items

For hygiene and safety reasons, certain products cannot be returned once opened or used.

This includes:

• Toilet and toileting products, including raised toilet seats, toilet-seat cushions, and bedside commodes
• Bathing and body-care products that come into direct contact with the skin, including bath brushes, loofahs, shower scrubbers, and lotion applicators
• Personal grooming products, including nail clippers and other nail-care tools
• Any other product specifically marked Final Sale or non-returnable on the product page

We are also unable to accept returns for items that have been improperly installed, modified, misused, damaged after delivery, or returned without the original packaging where required.

If a hygiene or final-sale item arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery. These issues are still covered.

This policy helps ensure every customer receives products that meet our hygiene, safety, and quality standards.

Many of our products are selected to support comfort, safety, and everyday function. If you’re unsure whether a product is the right fit for your needs, we encourage you to reach out before ordering. We’re always happy to help guide your choice.