byACRE Backrest | Carbon Ultralight Rollator Back Support

Compatibility
• Compact / Regular: Carbon Ultralight Compact and Regular
• Wide: Carbon Ultralight Wide
• Wide size also fits Carbon Overland and Nordic Pioneer (color details may differ)

Dimensions
• Length — Compact / Regular: 33.5"
• Length — Wide: 35.0"
• Height: 5.9"
• Width / thickness: 0.1"

Weight
• 0.20 lbs

Material
• PE

Color
• Sand

Installation & Care
• Easy to attach, detach, and adjust to your preferred height
• Remove the backrest before folding the rollator to help prevent bending or damage
• At least one adjustment hole must remain visible on the metal handlebar for proper installation

Use
• Designed for seated lower-back support only
• Not designed to bear full body weight or to lift the rollator

Mobility products are shipped directly from our U.S. fulfillment partners to ensure safe handling and reliable delivery.

🚚 Packaging & Carrier

Your mobility product is securely packaged for transit and shipped via trusted national carriers (such as UPS, FedEx, or USPS) to help ensure it arrives safely and in excellent condition.

Shipping Location

Orders ship from U.S.-based warehouses.

Processing Time

Orders are typically processed within 1–3 business days after purchase.

💲 Shipping Costs

Continental United States (Lower 48)

Orders over $200 ship at no additional delivery cost

Orders under $200 will display shipping rates at checkout

Alaska & Hawaii

Additional shipping charges may apply and will be calculated at checkout.

Shipping costs are calculated based on destination and order value and are clearly shown at checkout.

📦 Tracking & Delivery

Once your order ships, you will receive automatic tracking information so you can follow your delivery progress.

Large or specialty mobility items may ship in their own packaging to ensure safe transport.

Returns & Refunds

We want you to feel confident in your purchase. If you’re unsure about fit, sizing, compatibility, or whether a product is right for you, please contact us before ordering.

Returns on Eligible Items

Eligible products may be returned within 14 days of delivery if they are in like-new condition and include all original packaging, accessories, and documentation.

Some mobility products may be briefly tested indoors on a clean, dry surface unless otherwise stated on the product page.

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery and include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

Once reviewed, we’ll arrange an appropriate replacement, exchange, or refund as quickly as possible.

Non-Returnable Hygiene & Personal-Use Items

For hygiene and safety reasons, certain products cannot be returned once opened or used.

This includes:

• Toilet and toileting products, including raised toilet seats, toilet-seat cushions, and bedside commodes
• Bathing and body-care products that come into direct contact with the skin, including bath brushes, loofahs, shower scrubbers, and lotion applicators
• Personal grooming products, including nail clippers and other nail-care tools
• Any other product specifically marked Final Sale or non-returnable on the product page

We are also unable to accept returns for items that have been improperly installed, modified, misused, damaged after delivery, or returned without the original packaging where required.

If a hygiene or final-sale item arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery. These issues are still covered.

This policy helps ensure every customer receives products that meet our hygiene, safety, and quality standards.